Frequently Asked Questions
1. Will my insurance pay for Sonny Care services?
Sonny Care is a private pay, fee-for-service company. We also accept Medicaid WAIVER and CHOICE for clients who are eligible. To know if you are eligible, please contact your local Area Council on Aging.
Area 5 covers: Cass, Fulton, Howard, Miami, Tipton, and Wabash, counties. Their toll-free number is 800-654-9421.
Area 4 covers: Benton, Carroll, Clinton, Fountain, Montgomery, Tippecanoe, Warren, and White counties. Their toll-free number is 800-382-7556.
2. What is "Home Care"?
Home care is exactly what it sounds like: Care at Home. When a person wants to continue living at home, but requires assistance that cannot be easily or effectively provided by a family member or friend, home care is the solution. Advances in treatment and technology have allowed more people to leave institutions so that they may be cared for effectively and efficiently at home -- even if they have illnesses that at one time were only treatable in a hospital or similar institutional setting.
Home care services may benefit people who:
- Need additional assistance to live independently at home due to an illness, disability, or advanced age.
- Have a chronic or life-threatening illness and want to rest in the comfort of the home environment.
- Are able to be discharged from a hospital or nursing home but need additional care at home.
- Require short-term assistance at home because of same-day or outpatient surgery or rehabilitation.
Recent studies have shown that people recover faster at home than in institutions. For instance, when chemotherapy is required for treatment of cancer, the smaller doses that can be administered at home cause fewer adverse reactions than the massive doses delivered in a hospital setting.
Home care and hospice services are provided for people of all ages. A significant percentage of older people electing to live independent lives are taking advantage of home care and hospice services, rather than spending their last years in a nursing home. Younger adults who are disabled or recovering from acute illness are similarly choosing to be cared for at home.
3. What types of services does Sonny Care provide?
Sonny Care services include companionship, nutrition, personal care, and other tasks as directed by a plan that is customized to each client's needs. These services are provided in the client's home or a health care facility.
4. What does Sonny Care do to ensure I receive quality care?
We follow the highest standards in providing care to our clients. We are very careful in our selection of our home health aides, who are all continuously trained and educated so that they may better serve our clients. Sonny Care Aides undergo a thorough background check, which includes criminal screening, and must provide both personal and work references. Each employee's medical profile must be complete and up-to-date, as do their employment authorizations.
5. When can I reach Sonny Care if I need to?
Our office is open from 9am to 5pm Monday through Friday, and from 9am to 1pm on Saturday, closed on Sunday. We are reachable by phone 24 hours a day, 7 days a week, 365 days a year at: 765-319-3653 in Kokomo or toll free at: 888-319-0447.
6. What is the process for setting up home care services?
The process for receiving service is very simple. You can either call our offices directly at Kokomo-765-319-3653 or Toll Free at 888-319-0447 or email us at clientservices@sonnycare.net after which a Sonny Care representative will contact you. An Agency Manager will then work with you to develop a customized plan of care. We offer free in-home consultation.